Updated according to EU Regulation n.679 / 2016 concerning the protection of individuals with
regard to the processing of personal data, as well as the free movement of such data This privacy
policy describes how we collect and use your information , including personal data, the choices you
have regarding the use of your personal data, how you can access it and how to change it.
Following the entry into force of the new EU Regulation 2016/679 (hereinafter ‘GDPR’) concerning
the protection of individuals with regard to the processing of personal data, we provide for your
protection by ensuring that the processing of personal data is always based on principles of
lawfulness, transparency, protection of your privacy and your rights.
Anime a Sud s.r.l. – Via Angelo Emo 144 – 00136 Rome (Italy) – VAT no. IT 02676510841
Responsible persons in charge of data processing are the members of Anime a Sud s.r.l.
The Data are processed at the operational headquarters of the Data Controller and in any other place
where the parties involved in the processing are located.
For any information, email at firstname.lastname@example.org
The Data Controller uses the information collected on the user following a telephone contact and /
or by e-mail and / or through its website https://www.animeasud.it (hereinafter “website”). Among
the Personal Data collected from the website, independently or through third parties, there are:
– Name and surname, e-mail address, telephone number, address, country of origin;
– Credit card details (type and number of card, name on card, expiry date and CVC code);
– Information on stays, including arrival and departure dates, special requests and preferences on
services (preference on rooms, services or other);
– Information that you provide about your marketing preferences or during the participation in
surveys, contests or promotional offers.
Personal data may be freely provided by the user or, in the case of usage data, collected
automatically during use of the website.
You may also choose which personal information you wish to transmit, if you choose not to provide
certain details, however, this may affect some of your transactions.
this website, unless otherwise specified, is intended to provide the Service requested by the User, in
In the event that the user performs access through the access credentials of a social network (for
example, Facebook or Instagram, hereinafter “Social Network”) or associate their account to an
account of the same user on a Social Network, Anime a Sud can receive from this Social Network
policy of the Social Network itself. The Owner can add this information to the User Data already
collected through their services. If the user opts for the sharing of information with these Social
Networks the Data Controller receives the data from the latter in accordance with the consent
options provided by the user. The Data eventually communicated to the Social Network will be
subject to the terms and conditions of use of the Social Network.
The user assumes the responsibility of the Personal Data of third parties obtained, published or
shared through this website and guarantees to have the right to communicate or disseminate them,
freeing the owner from any liability to third parties.
Information we collect automatically
of which may be personal data, for example: language settings, IP address, location, device settings,
device operating system, log information in, usage time, requested URL, status report, user agents
(such as browser version information), browsing history, result (visit or reservation), reservation
code, type of information viewed. We may also collect data automatically through cookies. To learn
Purpose of the treatment
We use your personal data for the following purposes:
1. Reservations: we use your personal information to complete and manage your online
2. Customer support: we use your personal information to provide you with customer support
3. Reviews: we may use your contact information to invite you via e-mail to leave a review
after your stay. This can help other travelers to choose their ideal accommodation. If you
submit a review, it may be posted on our site.
4. Marketing activities: we use your data also for marketing activities, according to the
methods permitted by law and after having received consent; when we use your personal
information for direct marketing purposes, for example commercial newsletters and
marketing communications on new products and services, or on offers we think may interest
you, we will include a link to unsubscribe, which you can use if you no longer want receive
messages of this type in the future.
5. Other communications: there may be other occasions in which we will contact you by e-
mail, by post, by phone or by text message, depending on the contact details you have
provided. We may contact you for the following reasons:
6. We may have to respond to or handle a request you sent
7. If you have not completed an online booking, we may send you an email with an invitation
to finish the booking. We believe that this is a useful additional service that allows you to go
ahead with a reservation without having to search for the accommodation again or enter the
booking data again.
8. When you use our services, we may send you a questionnaire or invite you to provide a
review of your experience with our site. We believe this additional service is as useful to
you as it is to us, as it allows us to improve our site based on your feedback
9. Statistics, improvements and research. We use personal data to conduct research and
analysis and to do so we could involve a third party. We may share the results of such
research, including with third parties, in an anonymous and aggregate form. We use your
personal data for statistical purposes, to improve our services, to improve the user
experience and to increase the functionality and quality of our online travel services.
10. Security, detection and prevention of fraud: we use information, including personal data, to
prevent fraud and other illegal activities. We also use this information to investigate and
detect frauds. We may use personal data for risk assessment purposes and for security issues,
for example through user authentication. For these purposes, personal information may be
shared with third parties, such as police forces or external consultants, in compliance with
the provisions of current legislation.
11. Legal purposes and compliance with laws: in some cases, we may use the information
provided (including personal data) to handle and resolve disputes or disputes of a legal
nature, for government investigations and compliance checks, or to honor the contracts or to
comply with requests made by law enforcement agencies, in compliance with the provisions
of the law.
12. If we use automated means to process personal data that produces legal effects or have a
significant effect on you, we will implement the necessary measures to safeguard your rights
and freedoms, including the right to human intervention.
13. Your Data is collected to enable us to provide our Services, as well as for the following
purposes: Access to accounts on third party services, interaction with social networks and
external platforms, transfer of data outside the EU, hosting and backend infrastructure,
saving and management of backup, statistics, registration and authentication, interaction
with live chat platforms, location-based interactions, payment management, display of
content from external platforms, SPAM protection, tag management, contacting the user,
platform and hosting, managing contacts and sending messages, managing user databases,
monitoring infrastructure, recording sessions.
Method of treatment
The Controller takes appropriate security measures to prevent unauthorized access, disclosure,
modification or destruction of Personal Data.
Personal Data is stored on “cloud” computer files which can only be accessed by the Data
Controller (eg Google Drive provided by Google Inc., Mountain View CA, USA, MailChimp
provided by The Rocket Science Group LLC, Atlanta GA, USA , back-end Hotel.bb supplied by
Trippete Srl, Catania, Italy).
Processing is carried out using IT and / or telematic tools, with organizational methods and with
logic strictly related to the purposes indicated.
In addition to the Data Controller, in some cases, other subjects involved in the organization of the
website (administrative, commercial, marketing, legal, system administrators) or external subjects
(as suppliers of third party technical services, postal couriers, may have access to the Data) hosting
providers, IT companies, communication agencies) also appointed, if necessary, Data Processors by
the Data Controller.
The updated list of the Managers can always be requested from the Data Controller.
Data sharing and payment management
Hotel.BB: We work with Trippete S.r.l., with offices in Corso delle Province 30, 95127 Catania,
Italy (www.hotel.bb) (hereinafter Hotel.BB) to offer you an online booking service. We provide the
contents of the site and reservations are made with us, while the management of the reservations
themselves is charged to Hotel.BB. The information you enter on this site will then be shared with
Hotel.BB and its affiliates and may include your name, your contacts, payment details, the name of
guests traveling with you and any preferences expressed during the booking .
Hotel.BB will send you a booking confirmation, an e-mail before your arrival and information
about the area and our structure. Hotel.BB also provides international customer support from its
offices every day, 24 hours a day, in more than 20 languages. Sharing your data with the global
customer support of Hotel.BB will enable it to respond to you in case you need help. Hotel.BB may
use your information for technical, analytical and marketing purposes as described in the Hotel.BB’s
For this reason, your information may also be shared with other companies that are part of Trippete
for analysis purposes, to provide offers regarding the travel world that may interest you and to
provide you with a personalized service. If required by law, Hotel.BB will ask for your consent. If
your data were transferred to a country outside the European economic area, Hotel.BB will make
contractual arrangements to ensure that your personal information is protected under European law.
If you have any questions regarding the processing of your personal data by Hotel.BB, please
Other service providers: we use service companies to manage your information on our behalf. This
management serves for the purposes described in this statement, for example the management of
booking payments and the sending of marketing material for analytical support purposes. These
service providers are required to maintain confidentiality agreements and do not have permission to
use your personal data for other purposes.
Competent authorities: we share personal data with law enforcement agencies and other government
authorities when required by law or if absolutely necessary for the identification, prevention or
conduct of legal proceedings against fraud or offenses.
The payment management services allow this Website to process payments by credit card, bank
transfer or other instruments. The data used for payment are acquired directly from the payment
service provider requested without being in any way handled by this Website. Some of these
services could also allow the sending of messages to the User, such as emails containing invoices or
notifications regarding payment.
Gestpay Banca Sella (Banca Sella S.p.A.)
Gestpay is a payment service provided by Banca Sella S.p.A.
MyBank UniCredit (UniCredit S.p.A)
MyBank is a payment service provided by UniCredit S.p.A.
Nexi (Nexi S.p.A.)
Nexi (formerly Keyclient) is a payment service provided by Nexi S.p.A.
PayPal is a payment service provided by PayPal Inc., to make payments online.
Sumup (Sumup Payments Ltd)
Sumup is a payment service provided by SumUp Payments Limited via POS
Hosting and back-end infrastructure
This type of service has the function of hosting data and files that allow this website to function,
allow distribution and provide a ready-to-use infrastructure to provide specific features of the
website. Some of these services work through geographically dispersed servers in different
locations, making it difficult to determine the exact location where Personal Data is stored.
ArubaCloud (Aruba S.p.A.)
ArubaCloud is a hosting service provided by Aruba S.p.A.
System log and maintenance
For needs related to operation and maintenance, this Website and any third party services used by it
may collect System Logs, which are files that record the interactions and that may also contain
Personal Data, such as the User IP address.
International data transfer
The transmission of personal data as described in this statement may result in the international
transfer of information to countries whose data protection laws are not as detailed as those within
the European Union. Where required by European legislation, we will only transfer personal data to
entities that offer an adequate level of data protection. In these situations, we will make contractual
arrangements to ensure that your personal data is protected according to European standards. You
can request a copy of these agreements by contacting the Data Controller.
Automated decision-making processes
When a decision that can produce legal effects for the User or can affect in a similarly significant
manner on his person is taken exclusively with technological tools and without human intervention,
there is an automated decision-making process.
For the purposes described in this document, this Website may use the User’s Personal Data to make
decisions based entirely or partially on automated processes. This Website uses automated decision-
making processes to the extent necessary to conclude or execute a contract between the User and
the Data Controller or, if required by law, subject to the consent of the User.
Automated decisions depend on technological tools provided by the Owner or by third parties and
are generally based on algorithms that meet predefined criteria. The logic behind automated
decision-making processes aims to:
– allow or improve decision-making;
– guarantee to Users a fair and impartial treatment;
– reduce potential harm resulting from human error, personal bias or other similar circumstances
that could result in discrimination or imbalances in the treatment of individuals;
– reduce the risk of non-fulfillment of the obligations of a contract by the User.
To obtain further information on the purposes, any third-party services and on the specific logic of
the automated decision-making processes adopted by this Website, the User can refer to the
respective sections of this document.
Effects of automated decision-making processes and rights of users subject to them
Users subject to this type of treatment may exercise specific rights aimed at preventing or limiting
the potential effects of automated decision-making processes. In particular, Users have the right to:
– receive an explanation of each decision taken at the outcome of an automated decision-making
process and express an opinion in this regard;
– challenge the decision by asking the Owner to reconsider it or adopt a new decision on a different
– request and obtain from the Owner a human intervention in the treatment. To obtain further
information on the rights of Users and their exercise, the User can refer to the section of this
document concerning the rights of Users.
The Data are processed and stored for the time required by the purposes for which they were
– Personal Data collected for purposes related to the execution of a contract between the Owner and
the User will be retained until the execution of the contract is completed.
– Personal Data collected for purposes related to the legitimate interest of the Data Controller will
be retained until such interest is met. The User can obtain further information regarding the
legitimate interest pursued by the Data Controller in the relevant sections of this document or by
contacting the Data Controller.
When the processing is based on the consent of the User, the Data Controller may retain the
Personal Data for a longer time until such consent is revoked. Furthermore, the Data Controller may
be obliged to keep Personal Data for a longer period in compliance with a legal obligation or by an
order of an authority.
The verification of the obsolescence of the data being processed with respect to the purposes for
which they were collected and processed is carried out periodically.
At the end of the retention period the Personal Data will be deleted. Therefore, at the end of this
term the right of access, cancellation, rectification and the right to data portability can no longer be
Rights of the interested party
You have the right to request access, correction or cancellation (so-called “right to be forgotten”) of
personal data or the limitation of the processing of personal data concerning you or to oppose their
processing. In particular:
– you can ask us for a copy of your personal data in our possession;
– you can inform us of any changes to your personal data or you can ask us to correct any of your
information in our possession;
– in specific situations, you can ask us to cancel, block or limit the processing of your personal data
in our possession, or oppose particular ways in which we are using your personal information;
– in specific situations, you can also ask us to send your personal information in our possession to a
Where we use your personal information with your consent, you can ask us to withdraw this
consent at any time and in the manner required by applicable law. Furthermore, where we process
your personal data on the basis of legitimate interests or the public interest, you have the right to
object at any time to the use of your personal information, in accordance with the procedures
established by law.
We rely on you to ensure that your personal information is complete, accurate and up-to-date.
Inform us promptly of any changes or inaccuracies in your personal information by contacting
email@example.com. We will handle your request according to current legislation.
When Personal Data is processed in the public interest, in the exercise of public authority to which
the Data Controller is invested or to pursue a legitimate interest of the Data Controller, Users have
the right to oppose the processing for reasons related to their particular situation.
Users are reminded that, if their data are processed for direct marketing purposes, they can oppose
the processing without providing any reasons. To find out if the Owner deals with data for direct
marketing purposes, Users can refer to the respective sections of this document.
To exercise the rights of the User, Users can direct a request to the contact details of the Owner
indicated in this document. The requests are deposited free of charge and processed by the Owner
as soon as possible, in any case within a month.
The User can lodge a complaint with the Guarantor for the protection of personal data if he
considers that his rights have been violated.
informing Users on this page. Please therefore consult this page regularly, referring to the date of
the last modification indicated at the bottom. In case of non-acceptance of the changes made to this
to apply to Personal Data collected until then.
Cookies consist of portions of code installed in the browser that assist the Owner in providing the
Service according to the purposes described. Some of the purposes of installation of cookies may
also require the consent of the User.
When the installation of Cookies takes place on the basis of consent, this consent can be freely
revoked at any time by following the instructions contained in this document.
1) Technical and statistical cookies aggregated
Activities strictly necessary for operation
necessary for the functioning of this Website, for example in relation to the distribution of traffic.
Activities for saving preferences, optimization and statistics
experience. These cookies include, for example, those for setting the language and the currency or
for the management of statistics by the owner of the site.
2) Third-party cookies
Some of the services listed below collect statistics in aggregate and anonymous form and may not
require the consent of the User or could be managed directly by the Data Controller – depending on
what is described – without the help of third parties.
If among the tools indicated below there were services managed by third parties, these could – in
addition to what is specified and also unbeknownst to the owner – perform tracking activities of the
This type of services is functional to the centralized management of the tags or scripts used on this
Website. The use of these services involves the flow of User Data through them and, if necessary,
Google Tag Manager (Google LLC)
Google Tag Manager is a tag management service provided by Google LLC.
Personal Data collected: Cookies and Usage Data.
Interaction with social networks and external platforms
This type of service allows interaction with social networks, or other external platforms, directly
from the pages of this Website. The interactions and information acquired from this Website are in
any case subject to the User’s privacy settings related to every social network. In the event that an
interaction service with social networks is installed, it is possible that, even if the Users do not use
the service, the same collect traffic data relating to the pages in which it is installed.
AddThis (Addthis Inc.)
AddThis is a service provided by Clearspring Technologies Inc. that displays a widget that allows
interaction with social networks and external platforms and the sharing of the contents of this
website. Depending on the configuration, this service may show widgets belonging to third parties,
for example the managers of social networks on which to share interactions. In this case, even the
third parties that provide the widget will be aware of the interaction and the Usage Data relative to
the pages in which this service is installed.
Personal Data collected: Cookies and Usage Data.
Like button and Facebook social widgets (Facebook, Inc.)
The “Like” button and Facebook social widgets are services of interaction with the social network
Facebook, provided by Facebook, Inc.
Personal Data collected: Cookies and Usage Data.
ShareThis (Sharethis Inc.)
ShareThis is a service provided by ShareThis Inc. which displays a widget that allows interaction
with external social networks and platforms and the sharing of the contents of this Website.
Depending on the configuration, this service may show widgets belonging to third parties, example
the managers of social networks on which to share interactions. In this case, even the third parties
that provide the widget will be aware of the interaction and the Usage Data relative to the pages in
which this service is installed.
Personal Data collected: Cookies and Usage Data.
This type of service analyzes the traffic of this Website, potentially containing Personal Data of
Users, in order to filter it from parts of traffic, messages and contents recognized as SPAM.
Google reCAPTCHA (Google Inc.)
Google reCAPTCHA is a SPAM protection service provided by Google Inc.
Personal Data collected: Cookies and Usage Data.
The services contained in this section allow the Data Controller to monitor and analyze traffic data
and are used to keep track of User behavior.
Google Analytics (Google Inc.)
Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google uses
Personal Information collected for the purpose of evaluating the use of this Website, compiling
reports and sharing them with other services developed by Google.
Google may use the Personal Data to contextualise and personalize the advertisements of its
– Personal Data collected: Cookies and Usage Data such as:
– internet protocol (IP) address;
– type of browser and device parameters used to connect to the site;
– name of the Internet service provider (ISP);
– date and time of visit;
– web page of origin of the visitor (referral) and exit;
– number of clicks.
Displaying content from external platforms
This type of service allows you to view content hosted on external platforms directly from the pages
of this Website and to interact with them.
If a service of this type is installed, it is possible that, even if the Users do not use the service, the
same collect traffic data relating to the pages in which it is installed.
Google Maps widget (Google Inc.)
Google Maps is a map visualization service managed by Google Inc. that allows this website to
integrate such contents within its pages.
Personal Data collected: Cookies and Usage Data.
How can I express consent to the installation of cookies?
In addition to what is indicated in this document, the User can manage preferences related to
cookies directly within his browser and prevent – for example – that third parties can install.
Through the preferences of the browser it is also possible to delete the Cookies installed in the past,
including the Cookie in which the consent to the installation of Cookies by this site is eventually
saved. The User can find information on how to manage cookies with some of the most popular
browsers, for example the following addresses: Google Chrome, Mozilla Firefox, Apple Safari and
Microsoft Internet Explorer.
With reference to Cookies installed by third parties, the User can also manage their own settings
and revoke the consent by visiting the relevant opt out link (if available), using the tools described
Notwithstanding the foregoing, the User may use the information provided by EDAA (EU),
Network Advertising Initiative (USA) and Digital Advertising Alliance (USA), DAAC (Canada),
DDAI (Japan) or other similar services. With these services you can manage tracking preferences of
most advertising tools. The Owner, therefore, advises Users to use these resources in addition to the
information provided by this document.
Since the installation of cookies and other tracking systems operated by third parties through the
services used within this website can not be technically controlled by the owner, any specific
reference to cookies and tracking systems installed by third parties it is to be considered indicative.
services listed in this document.
Given the objective complexity of identification of the technologies based on Cookies, the User is
invited to contact the Data Controller if he / she wishes to receive any further information regarding
the use of the Cookies themselves through this Website.